Frequently Asked Questions

When you arrive, we first check the condition of your nails and whether the treatment you booked is suitable for them. If it could put your nails at risk, we'll explain why and talk through your options. Then we choose a design together, making sure any ideas you sent us beforehand suit you.

Usually, yes. We time return visits to help protect your natural nails. Removal and manicure are generally quicker, and because we already know your nails, we can work more efficiently.

You can find our full list of services in the “Let's find treatment for you” section of our website. Select the “Book for [price]” button next to your chosen service, and you will be redirected to Reservio, where you can see all available appointments. Choose the time that suits you, enter your personal details, and select “Confirm booking”. You will receive an email with your booking details, followed by another email once we have confirmed your appointment.

Yes. We will email you a reminder with all the relevant details one day before your appointment.

You can manage your appointment through your confirmation email. Select “Annuller” at the bottom of the email to open a page where you can reschedule or cancel your appointment. Alternatively, you can contact us using the details in your confirmation email.

Appointments must be booked at least 15 hours before the scheduled time.

Appointments must be cancelled at least 24 hours before the scheduled time.